The rapid preferred way and simply is through by our website, everything is automated, you just have to click on the products of your choice for to fill your basket. Then you will be asked to give your delivery details and you choose your method of payment.

We specify that for to benefit the loyalty bonus points or rewards sponsorship,this can only be done that through our website because of automation and memory registered account.

If you wish, you can place your order in the traditional way by email, by mail or by phone (in french). See all our contact information under "Contact". In this case, it is necessary to specify the references of your chosen products and your delivery address, writing legibly.

Can I order without creating an account ?

Yes, but it would be harm for you because you will not benefit the loyalty bonus points, nor rewards sponsorship, in effect these are automated only on website.

You can order at outside of website, by email, by mail or by phone (in french). See all our contact information under "Contact". In this case, it is necessary to specify the references of your chosen products and your delivery address, writing legibly.

How do I know if my order has been taken into account ?

You will receive an order confirmation by email. Then the tracking number of your package will be sent. You also have the ability to track the progress of your order in the "My Account".

Can I change my order after it has been validated ?

This is possible only if your package has not yet been sent. You must contact us through the "Contact" and tell us your name, surname, postcode and order number.

How to pay a order ?

What payment methods can I use ?

You can choose the mode of payment, all are completely secure.

Direct and immediate payment by the website :

by credit card with one of the largest French banks, maximum security guaranteed. Several types of cards indicated on the website are accepted. Your banking encrypted data are not transmitted to third parties, not even at our society.

Indirect payment by sending (in this case, your package is sent after receiving your payment) :

- by international postal order or western union or check (only issued by a French bank and you must ensure that your account balance is sufficient) payable to Vital Perfect, quoting your order number, and send to: Vital Perfect, 27 rue Guiglionda de sainte Agathe, 06300 Nice, France.

- by international bank transfer specifying the number of your order. Our bank details will be sent by email upon confirmation of your order.

Online payment is it secure ?

Yes, the mode of online payment that we offer is perfectly secure. This one of the largest French banks, maximum security guaranteed. Several types of cards indicated on the website are accepted. Your banking encrypted data are not transmitted to third parties, not even at our society.

Can I pay by international postal order or check or western union or bank transfer ?

Yes, you can pay by international postal order or western union or check (only issued by a French bank and you must ensure that your account balance is sufficient) payable to Vital Perfect, quoting your order number, and send to: Vital Perfect, 27 rue Guiglionda de sainte Agathe, 06300 Nice, France.

You can also pay by international bank transfer specifying the number of your order. Our bank details will be sent by email upon confirmation of your order.

For these payments methods, your package is sent after receiving your payment.

How it works for the delivery ?

Do you ship worldwide ?

Yes but be careful, you must ensure that our products are allowed in your country. Moreover, the prices of our products are the same for all countries of the world, we do not refund VAT to individual consumers, nor for any customs fees.

Regarding the charges for shipments of parcels and thresholds of free shipping, they are automated depending on your country and amount of the order and they appear in your cart before checkout. You can also check the section "shipping expenses in details".

What are the shipping costs ?

The charges for shipments of parcels and thresholds of free shipping are automated depending on your country and amount of the order and they appear in your cart before checkout. You can also check the section "shipping expenses in details".

In how soon will I receive my order?

The majority of orders are processed the same day or the next working day and sent immediately. Then, the shipping time depends on postal service or carrier.

Here are delivery times observed with the postal services:

- 2 days in France.

- for neighboring foreign countries 4-6 business days.

- For other countries in Europe 4-9 working days.

- For non-European countries, it is very difficult to answer because this varies greatly depending on the area of the world and countries. For most countries, postal services are efficient and fast, it is usually 5 to 10 days, but watch out for certain areas or countries (for exemple, Oceania or more African countries), we found more than 15 working days.

- For DOM-TOM 6-12 working days.

Concerning Mondial Relay, the service is less regular and less rapid:

- in France generally 4 to 6 days.

- in Europe according to countries generally 5 to 10 days.

Does your package is discreet ?

All our parcels are perfectly discreet and well sealed. We attach much importance. The parcels are absolutely neutrals, nobody not even your postman can guess the contents of your package.

How can I track the progress of my order ?

You will receive an order confirmation by email. Then, the tracking number of your package will be communicated to you. You can follow it in real time at this link: https://www.laposte.fr/particulier/outils/suivre-vos-envois

Is it possible to buy your products in your company premises ?

No, we do not have a shop, we distribute our products only by send of parcels, even if you live in the same city. In order to streamline our operating expenses, this is a choice not to receive or with showroom shop because it would require the use of several people and an extra space. This additional cost would be reflected in our selling prices !

How works the loyalty bonus points ?

It's your confidence thanked every day ! You collect the points with your purchases (1 € = 1 point). Your points cumulate automatically and you do save money because you can use your points as a reduction from your second order. They are valid during one year and at any time with a command, you can deduct your points at the time of payment. Your point balance appears clearly and you choose to click or keep. For example, with only 200 points, you earn already 10 € ; with only 500 points, you earn already 25 € ...

We specify that for to benefit the loyalty bonus points or rewards sponsorship,this can only be done that through our website because of automation and memory registered account. You must have placed an order through the site only.

How works the sponsorship ?

Your best trust for our brand is to recommend us to your friends. It is normal that we were rewarding you with an additional cumulation of 200 points (equivalent to 10 €) and your friends sponsored benefit the same benefits that a new customer. It suffice that every friend sponsored gives us your name and surname during its first order and we will credit your sponsor account with 200 points.

How to get my Forgot your password ?

Very simple, click on "My Account", then on "Forgotten Password" and enter your e-mail address.

A message will be sent to you for reset your own password.

Categories

Frequently Asked Questions

You can find here the answers to the most common questions. See also the topics “your benefits and our engagements” and “General terms of sale” which details many points.

How to Order ?

Is it that I can place an order in several ways ?